Service & support with a 100% up-time guarantee*

Total Care is the latest innovation from Oxford Diffraction. A service and support product Total Care provides peace of mind in an increasingly complex world. Total Care provides exactly what it says for your Oxford Diffraction system. You can concentrate on the science while we ensure your system ‘keeps on running’. Provided free of charge for the first year with any new Oxford Diffraction system, Total Care is also available to purchase in yearly blocks thereafter.

Total care includes:

• 1st year free with all systems
• Full warranty on parts and labour
• 100% up-time guarantee*
• 1 for 1 warranty extension against downtime
• 1 x 6 monthly preventative maintenance visits
• Unlimited free service visits
• Free software & firmware upgrades
• Refresher maintenance training
• Replacement consumables where applicable

So confident are we in the quality and reliability of our products that Total Care even includes a no quibble guarantee*. We will promise to keep your equipment running 100% of the time and if we can not we will give you one for one warranty extension against the downtime you incur. That means for every day that your system is down we will give you an extra day of Total Care for free. Of course the only reason why we can do this is due to the high quality and reliability of our products.

* Terms & conditions apply