Customer Support

Oxford Diffraction's reputation for service and support is second to none in the X-ray diffraction market, providing a timely and positive response to customer needs.

Professional and highly skilled, our team provide worldwide service and support to the crystallographic community.

David Warner (Customer Support Group Manager) said …

“Our unrivalled reputation for service and support stems from our commitment to our customers, the modular design of our products and the fact that all our core technologies are designed and built in-house, including CCD detectors and X-ray sources”

Contact Support Team

Contact details

Oxford Diffraction's service team provide a 24 hr e-mail and answer phone support line and can be contact at:

E-mail support:
XRDsupport@agilent.com

Telephone support

Europe & ROW
Tel : +44 (0)1865 291600 begin_of_the_skype_highlighting              +44 (0)1865 291600      end_of_the_skype_highlighting

USA
Tel : +1 540-443-9272 begin_of_the_skype_highlighting              +1 540-443-9272      end_of_the_skype_highlighting

Returns Procedure

If you are sending goods to Oxford Diffraction for any reason, including chargeable repair or warranty repair please first telephone on +44 1865 291600 begin_of_the_skype_highlighting              +44 1865 291600      end_of_the_skype_highlighting and request a returns material authorisation (RMA) number.

Please note that returns will not be accepted without an RMA number. The RMA number should be clearly visible on the outside of any package and a completed RMA form and declaration of contamination should accompany any returned items.

All items should be returned, transportation pre-paid to:

Oxford Diffraction Limited
Attn: Service & Support
10 Mead Road,
Oxford Industrial Park,
Yarnton,
Oxfordshire, OX5 1QU
UK

The repair process will not proceed without accompanying documentation. Should you need to contact us about a returned item please reference the relevant RMA number.